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Opinion

Travelling for work shouldn't be a postcode lottery – but our transport system makes it one

people are travelling for work across the UK every single day, but our broken transport system is getting in their way

A bus stop at Nailsea

A bus stop at Nailsea, the best connected small town in England Photo: The Big Issue / Greg Barradale

From construction workers and engineers to researchers and teachers, people are travelling for work across the UK every single day, but our broken transport system is getting in their way. Where you live shouldn’t determine whether you can travel for work, but that’s the reality for far too many people.

The Business Travel Association’s (BTA) latest research shows that nearly two-thirds of UK businesses’ work-related trips take place domestically. That means people aren’t jetting off for luxury meetings and flying first class – instead, they’re travelling across cities, counties and regions to do essential, hands-on jobs.

From project work to events, relationship-building to training, the scale and variety of travel happening beneath the radar is overlooked. These are journeys that are powering our economy and keeping public services alive.

Good connections, reliable timetables and affordable routes are still disproportionately focused on London and the south-east of England. But in many other parts of the country, particularly the North – let’s say Bradford, for instance – you’re far more likely to be left without a practical way to travel if you need to get to big city stations or key business hubs from rural areas.

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The car is a symptom, not a solution

Our research shows that most people still rely on their cars when travelling for work, which is no surprise. But it’s not necessarily because they prefer travelling by car, but because there’s no realistic alternative. Public transport if often too patchy, expensive or simply doesn’t run at the right times or to the right places.

Advertising helps fund Big Issue’s mission to end poverty
Advertising helps fund Big Issue’s mission to end poverty

It’s a missed opportunity. According to our data, 70% of people say they’d be more likely to take the train if cost and reliability improved. And the environmental and productivity benefits of train travel are already widely acknowledged – 73% see rail as the greener option; 69% say they get more done on the train than behind the wheel.

Relying on personal vehicles excludes people who don’t drive, can’t afford the costs, or live in areas with no public transport to connect them to the rest of the country. It creates a system that rewards the well-connected and penalises everyone else.

The accessibility factor

Our transport system is also failing those with accessibility needs.

According to our research, a staggering 87% of respondents who identify as disabled, said that accessibility impacts their ability to travel for work. In 2025, navigating structural barriers – from inconsistent step-free access to a lack of staff support at stations – is simply unacceptable.

This isn’t just about individual inconvenience, but about dignity and inclusion. People should be able to work and travel with confidence and independence. It’s not a luxury. It’s a right.

Better transport means better lives

Government reform of the railways must include the voices and needs of working travellers, not just leisure passengers or daily commuters. From small businesses in rural towns to public sector workers in coastal communities, people across the country rely on being able to move.

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We need to work together to improve connections within and between regions, building interregional rail and tram links and linking these to the national rail network and major transport hubs like regional airports.

At the BTA, we’re calling for greater investment in reliable, affordable regional transport and for smarter, integrated systems that bring together rail, bus, and onward travel in one place. We also need tech and policy solutions that put accessibility first, so that no one is excluded because of how they travel, or where they live.

A better-connected Britain benefits all of us

This is about more than transport. It’s about fairness. It’s about economic inclusion. It’s about the right to participate fully in work and society – whether you’re heading to a training session in Cardiff, a project site in Sheffield, or a client meeting in Exeter.

Travelling for work shouldn’t be a postcode lottery. It’s time to build a system that recognises that and connects all of us to the opportunities we deserve.

Clive Wratten is CEO of the Business Travel Association (BTA).

Do you have a story to tell or opinions to share about this? Get in touch and tell us more

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