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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Changes to these terms
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
Your account and password
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world[/?]. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; or use of or reliance on any content displayed on our site. If you are a business user, please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage. If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you. When you upload or post content to our site, you grant to The Big Issue Group a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display and perform, promote the site and the service provided by The Big Issue Group and to allow third parties to use the content for their purposes or in accordance with the functionality of the site. Such licences will terminate when you remove the content from our site.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, please contact email@example.com.
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
At the start of your subscription
Print subscriptions start with the next available issue which may take up to 6 weeks to arrive (2 weeks for weekly magazines). Digital subscriptions begin with the most recent issue.
If the subscription that you purchased includes a free gift, please allow up to 28 days for delivery. Gifts are sent out separately to your subscription copy of the magazine.
If you bought a gift subscription, any free gifts will be delivered to the purchaser, unless otherwise stated.
We reserve the right to substitute the gift advertised for one of equal or greater value if circumstances require, unless otherwise stated on the advertising. In some cases, if a subscription offer includes a gift with a limited number available, no further gifts will be offered to those subscriptions received after the limit has been exceeded. Please check the terms and conditions of the specific offer at the time of ordering. However all other discounts on the subscription price remain applicable.
Please note that we reserve the right to withdraw a promotion at any time.
If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted.
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, The Big Issue will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request The Big Issue to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by The Big Issue or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when The Big Issue asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Digital and print subscription ‘bundles’
For some magazines, it is possible to purchase combined print and digital subscriptions at a discount on the cost of purchasing individual subscriptions. Without exception this discount is always applied to the digital element; the value of the print subscription is unchanged.
Print and digital subscription ‘bundles’ are only valid for the duration of your print subscription. It is not possible to cancel or suspend a print subscription and still retain the discount on the digital subscription. If you wish to cancel either the print or digital element of your subscription, please contact our customer service team on +44 (0) 1604 267 468.
Access to digital editions after cancellation
Once your subscription has expired, you will have a limited period of time in which to download the digital editions you have paid for. This period is one week after the last cover dated issue of your subscription for weekly magazines and 4 weeks for monthly titles. After this time, you will no longer be able to download anything new to your device. All existing downloaded issues will be unaffected.
If you have any queries, please contact our customer service team on +44 (0) 1604 267 468.
Money Back Guarantee
Your subscription is protected by our FULL Money-Back Guarantee. If, for any reason you’re not satisfied you can write to cancel at any time and receive a refund of the cost of all unmailed issues. There are some exceptions to this, which will be advised to you on the letter you received to acknowledge your subscription order.
To view our full Privacy Notice please go here
To amend your Data Preferences please:
- Telephone +44 (0) 20 7526 3458
- Email firstname.lastname@example.org
- Write to The Data Controller, The Big Issue Company Ltd, 113-115 Fonthill Road, Finsbury Park, London, N4 3HH
Cancellation & Returns
We hope you enjoy your subscription. If, for any reason you’re not satisfied you may cancel at any time during your subscription and receive a full refund on any unmailed issues within 30 days. Please note that we do not accept returns.
Each provision of these Terms and Conditions of Sale shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.
To contact us, please email email@example.com. Thank you for visiting our site.