Information we collect
In running and maintaining our website we may collect and process the following data about you: Information about your use of our site including details of your visits such as pages viewed, length of visits and the resources that you access. Such information includes traffic data, location data and other communication data.
We will automatically collect technical information including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), page response times, download errors.
Information provided voluntarily by you
For example, when you register for information, fill in forms on our site, report a problem with our site or make a purchase. Information that you provide when you communicate with us by any means. The information you give us may include your name, address, e-mail address and phone number and your financial and credit card information.
- Understanding how you use the site
- Show you Big Issue products and services that are relevant to you
- Serving you advertisements that maybe relevant to you
What cookies we use
- Remember your cookie permission setting
- Gather information you input into a contact forms, newsletter and other forms across all pages
- Keep track of your visited pages and interaction taken
- Keep track about your location and region based on your IP number
- Analytics: Keep track of the time spent on each page
- Analytics: Increase the data quality of the statistics functions
- Collect information about your visit
- Collect information about the content you have viewed
- Collect information about the links you have followed
- Collect information about your browser, device and IP address
Outlined below are some ways to disable or opt out of the cookies set by us and our partners.
You can disable some advertising cookies by the information provided by our partners below;
|Google Adwords||Opt Out|
|Google Analytics||Opt Out|
|Google Double Click||Opt Out|
You can also switch some cookies off through the Your Online Choices site.
Other ways to manage Cookies
Another way to manage cookies is via the settings in your browser. You can usually find the cookie settings in the “options” or “preferences” menu of your browser. The following links provide some helpful instructions on how to manage cookies within various browsers.
Use of your information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods and products. If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.
Storing Your Personal Data: In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
- In the event that we sell any or all of our business to the buyer. Where we are legally required by law to disclose your personal information.
- To further fraud protection and reduce the risk of fraud.
- To fulfil the delivery of competition prizes.
Access to information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us as detailed above.