Fair finance
Regulator launches guidelines for lenders to protect vulnerable consumers
Regulator launches guidelines for lenders to protect vulnerable consumers
It wants firms to make sure staff are trained to manage the needs of vulnerable people and to understand that customers’ circumstances can change
High-cost credit complaints are up by 130 per cent this year
High-cost credit complaints are up by 130 per cent this year
Chief ombudsman Caroline Wayman describes actions of firms in the sector as “unacceptable”
The long-awaited rent-to-own price cap will be coming into force in April
The long-awaited rent-to-own price cap will be coming into force in April
The Financial Conduct Authority measures aim to save consumers £22.7m every year by protecting them from unscrupulous high-cost lenders
Wonga has left 10,000 customers out of pocket from ‘beyond the grave’
Wonga has left 10,000 customers out of pocket from ‘beyond the grave’
Rule-breaking bailiffs need to be held to account say debt charities
Rule-breaking bailiffs need to be held to account say debt charities
What is financial inclusion and why does it matter?
What is financial inclusion and why does it matter?
Britain is ‘sleepwalking’ into a cashless society that could exclude millions
Britain is ‘sleepwalking’ into a cashless society that could exclude millions
The FCA is cracking down on overdraft fees to protect vulnerable customers
The FCA is cracking down on overdraft fees to protect vulnerable customers
Barclays is now letting customers block payments to gambling companies
Barclays is now letting customers block payments to gambling companies
High-cost loans will make Christmas a misery for Brits
High-cost loans will make Christmas a misery for Brits
Britain’s financial watchdog is introducing a rent-to-own price cap
Britain’s financial watchdog is introducing a rent-to-own price cap
Britain’s financial regulator has issued a stern warning to high-cost lenders
Britain’s financial regulator has issued a stern warning to high-cost lenders
Energy providers are forcing prepaid meters on vulnerable customers
Energy providers are forcing prepaid meters on vulnerable customers
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How we can make affordable credit available to all who need it
How we can make affordable credit available to all who need it
Payday loans are driving the nation’s poorest into depression
Payday loans are driving the nation’s poorest into depression
Michael Sheen is fighting high-cost lenders who target the country’s poorest
