Universal credit
DWP warned benefit claimants face 'poor customer service' and 'long waiting times'
![dwp](https://www.bigissue.com/wp-content/uploads/2024/07/IMG_0383-2.png?w=768)
DWP warned benefit claimants face 'poor customer service' and 'long waiting times'
The Department for Work and Pensions (DWP) has promised to commit to a more "efficient and compassionate" service under the new Labour government
DWP benefit and pension payment dates for August 2024 – plus universal credit and PIP changes
![money](https://www.bigissue.com/wp-content/uploads/2024/07/sarah-agnew-jvKAp8Z7HPg-unsplash.jpg?w=768)
DWP benefit and pension payment dates for August 2024 – plus universal credit and PIP changes
Tory government had no plan to end homelessness in England, watchdog finds
![A woman who is experiencing homelessness holding her daughter](https://www.bigissue.com/wp-content/uploads/2024/07/RS353_CenterForHomelessnessEdit_21.jpg?w=768)
Tory government had no plan to end homelessness in England, watchdog finds
From two-child benefit cap to rough sleeping: Everything that's missing from the King's Speech
From two-child benefit cap to rough sleeping: Everything that's missing from the King's Speech
Food banks can take hope from election result – if Labour takes action before another tough winter
Food banks can take hope from election result – if Labour takes action before another tough winter
DWP's 'automation' of universal credit discriminates against single mums, researchers say
![benefits/ money](https://www.bigissue.com/wp-content/uploads/2024/03/sarah-agnew-tKSdSJjb9zo-unsplash.jpg?w=768)
DWP's 'automation' of universal credit discriminates against single mums, researchers say
July 2024 DWP payment dates for benefits and pensions
![uk cash laid out](https://www.bigissue.com/wp-content/uploads/2024/06/christopher-bill-rrTRZdCu7No-unsplash.jpg?w=750)
July 2024 DWP payment dates for benefits and pensions
June 2024 payment dates for DWP benefits – plus universal credit increase
![money in wallet/ dwp benefits](https://www.bigissue.com/wp-content/uploads/2024/05/toa-heftiba-voPHwTlyOXA-unsplash.jpg?w=751)
June 2024 payment dates for DWP benefits – plus universal credit increase
DWP universal credit increase 2024 – everything benefit claimants need to know
![universal credit/ money](https://www.bigissue.com/wp-content/uploads/2024/06/philip-veater-mRlmfQ_yVFQ-unsplash.jpg?w=768)
DWP universal credit increase 2024 – everything benefit claimants need to know
Why DWP urgently needs to make universal credit enough so people can afford the essentials
![universal credit essentials guarantee/ supermarket](https://www.bigissue.com/wp-content/uploads/2024/06/john-cameron-JWEwaHqSAHU-unsplash.jpg?w=768)
Why DWP urgently needs to make universal credit enough so people can afford the essentials
10 ways the Tories categorically failed to end rough sleeping
![Boris Johnson and Rishi Sunak have not solved rough sleeping](https://www.bigissue.com/wp-content/uploads/2023/10/51956491451_0cc6b57f80_o-1.jpg?w=768)
10 ways the Tories categorically failed to end rough sleeping
Next government must increase universal credit so people have enough money to survive
![food bank/ universal credit](https://www.bigissue.com/wp-content/uploads/2024/06/5457_220812-WestLothian-1J7A5834_©Chris-Lacey-Photography.jpg?w=768)
Next government must increase universal credit so people have enough money to survive
Universal credit claimants lose more than £1bn a year to 'automatic DWP deductions'
![universal credit/ debtor](https://www.bigissue.com/wp-content/uploads/2024/06/pexels-gabby-k-5849550.jpg?w=768)
Universal credit claimants lose more than £1bn a year to 'automatic DWP deductions'
'We're at breaking point': Food banks see record number of first-time users as demand soars
![food bank](https://www.bigissue.com/wp-content/uploads/2024/02/6921_230203-RugeleyFoodbank-MET05625_©-Robin-Prime.jpg?w=768)
'We're at breaking point': Food banks see record number of first-time users as demand soars
DWP sparks outcry with plan to hire 2,500 'agents' to investigate universal credit claimants
![rishi sunak and mel stride/ dwp](https://www.bigissue.com/wp-content/uploads/2024/05/53664501945_df5012fc69_o.jpg?w=768)
DWP sparks outcry with plan to hire 2,500 'agents' to investigate universal credit claimants
Universal credit changes risk pushing vulnerable benefit claimants 'into crisis', DWP warned
![dwp universal credit/ parent balancing baby and work](https://www.bigissue.com/wp-content/uploads/2024/05/pexels-sarah-chai-7282818.jpg?w=751)
Universal credit changes risk pushing vulnerable benefit claimants 'into crisis', DWP warned
Applying for DWP benefits is 'soul-destroying' and 'unnecessarily difficult', study finds
![benefits dwp/ piggy bank](https://www.bigissue.com/wp-content/uploads/2024/05/pexels-cottonbro-3943716.jpg?w=768)
Applying for DWP benefits is 'soul-destroying' and 'unnecessarily difficult', study finds
Letters: Benefits system does need reforming – but not in the way Rishi Sunak thinks
![rishi sunak/ dwp benefit cuts](https://www.bigissue.com/wp-content/uploads/2024/04/53664045211_fe168e6267_o.jpg?w=768)
Letters: Benefits system does need reforming – but not in the way Rishi Sunak thinks
Letters: I'm autistic and the DWP's benefit reforms make me very scared for the future
![](https://www.bigissue.com/wp-content/uploads/2024/04/annie-spratt-nP9J7O90HfY-unsplash.jpg?w=768)
Letters: I'm autistic and the DWP's benefit reforms make me very scared for the future
Millions missing out on £23billion in unclaimed DWP benefits – an average of £2,700 per person
![unclaimed benefits/ dwp](https://www.bigissue.com/wp-content/uploads/2024/04/nick-fewings-SoqG9RWd_FA-unsplash.jpg?w=768)
Millions missing out on £23billion in unclaimed DWP benefits – an average of £2,700 per person
Millions of families on universal credit worse off by £1,400 a year, experts say: 'It needs to change'
![universal credit](https://www.bigissue.com/wp-content/uploads/2024/04/pexels-andrew-neel-3132388.jpg?w=768)
Millions of families on universal credit worse off by £1,400 a year, experts say: 'It needs to change'
DWP could be 'fantastic' under Labour, says ex-minister Stephen Timms: 'Don't write the DWP off'
![labour/ starmer and reeves](https://www.bigissue.com/wp-content/uploads/2024/03/53519361175_8d83c82546_4k.jpg?w=768)
DWP could be 'fantastic' under Labour, says ex-minister Stephen Timms: 'Don't write the DWP off'
Jeremy Hunt’s last-minute household support fund reprieve is too little, too late
![the household support fund](https://www.bigissue.com/wp-content/uploads/2024/03/IFAN_MaryTurner_TheWelcomeCentre22.jpg?w=768)
Jeremy Hunt’s last-minute household support fund reprieve is too little, too late
'There was no way out': Survivors of domestic abuse forced to stay with abusers or face destitution
![domestic abuse/ trapped](https://www.bigissue.com/wp-content/uploads/2024/02/pexels-mart-production-7767711.jpg?w=768)
'There was no way out': Survivors of domestic abuse forced to stay with abusers or face destitution
'It's a win-win solution': Building social housing could add £50bn to UK economy, study finds
![build social housing to end the housing crisis](https://www.bigissue.com/wp-content/uploads/2024/02/matt-seymour-_jFWCBYloTc-unsplash.jpg?w=768)