Advertisement
Food

‘They’re playing the long game’: Why Lidl took a £76m loss amid supermarket price war

Lidl says it’s keeping a promise to customers by making prices low. But it’s not just a nice gesture

Budget supermarket Lidl has just announced a £76 million loss over the past year, which it attributes to its efforts to keep prices low. But despite a rosy picture of supermarkets taking the hit to keep our shopping affordable, there’s more to it than meets the eye.

The German retailer spent £100m on prices and £50m on wages, meaning that despite an 18.8% rise in sales it made a loss.

 “We’ve always had a clear commitment to offer the best value to our customers and that is a promise we will always keep, even in uncertain economic times,” said Ryan McDonnell, Lidl’s chief executive in the UK.

Why has this happened? Are they just being really nice? We asked experts and all came to the same conclusion – it’s a canny long-term strategy to keep you shopping there.

“By taking a modest hit now to invest in price, new stores and staff retention, Lidl clearly wagers that it will reap the rewards in the medium to long term,”  said Graham Soult, founder of retail consultancy Canny Insights.

“And for now, headlines about how Lidl is ‘keeping prices low for customers’ don’t do any harm at all to its brand perceptions.”

Advertisement
Advertisement

Your support changes lives. Find out how you can help us help more people by signing up for a subscription

The cost of living crisis is seeing Lidl increase its market share – it rose from 7.1% to 7.6% in the year to September. Lidl’s German rival Aldi is planning expansion, with its sights set on opening another 500 stores. Soult predicts the trend to continue.

“We already saw discount rival Aldi leapfrog Morrisons into fourth place last year, and by the end of next year I would expect Lidl to have overtaken Morrisons as well,” he said.

The pressures we’re all facing when going to the shops play into Lidl’s hands, and it’s a smart move to try and change shoppers’ habits, Dr Amna Khan, senior lecturer in consumer behaviour and retail at Manchester Metropolitan University, told The Big Issue. 

“They can attract more consumers, if their prices are competitive, as consumers switch supermarkets to create value,” Khan said.

“When the consumers build habits of buying products which are cheaper than rivals they are unlikely to return to the supermarkets when finances are not squeezed.”

Get the latest news and insight into how the Big Issue magazine is made by signing up for the Inside Big Issue newsletter

Trust matters when you’re shopping, and if you get into the swing of shopping somewhere you’re likely to keep going back.

“Consistency in pricing is essential to maintain trust with shoppers. Even in a heavily inflationary environment, discounters will tend to take the margin hit before passing any cost on to the customer,” said retail analyst Natalie Berg.

“They’re playing the long game. A cost of living crisis is the perfect time for budget supermarkets to acquire new customers and ensure they’re meeting the needs of existing ones.”

Lidl can afford to do this in a way other supermarkets can’t. Whereas companies like Sainsbury’s and Tesco are traded on the stock market, Lidl is a family-owned business.

And as Allyson Stewart-Allen, an associate fellow at the University of Oxford’s Saïd Business School explains, that gives them way less room to do things like this.

“Most family businesses can afford to take the long view, as Lidl is,” Stewart-Allen said.

If a company is on the stock market, it will usually need to meet quarterly earnings targets for its shareholders.

“The ecosystem puts companies under pressure to hit the quarterly targets, and if they don’t hit those quarterly targets then the pension funds divest,” said Stewart-Allen.

There’s a warning for the future, too. Stewart-Allen warns that the deep discounts might not last once the customers are converted.

“Once you have critical mass – you have in other words enough people now shopping in your stores – you can go back to normal pricing,” she said.

Advertisement

Sign our petition to keep people in their homes

Urgent action is needed to prevent even more people being pushed into homelessness.  A secure home is the first step in addressing the cruel cycle of poverty to ensure people can fulfil their potential. Join us to keep people in their homes.

Recommended for you

Read All
Shoppers are being forced to show receipts before leaving the store amid cost of living crisis
Shopping

Shoppers are being forced to show receipts before leaving the store amid cost of living crisis

Cost of living crisis sparks troubling rise in malnutrition and return of 'Victorian' diseases
Cost of living crisis

Cost of living crisis sparks troubling rise in malnutrition and return of 'Victorian' diseases

32 places where kids can eat free or for £1 during the summer holidays
Summer survival guide

32 places where kids can eat free or for £1 during the summer holidays

Where to get free food for the kids (and yourself) over the coronation bank holiday weekend
Coronation

Where to get free food for the kids (and yourself) over the coronation bank holiday weekend

Most Popular

Read All
Renters pay their landlords' buy-to-let mortgages, so they should get a share of the profits
1.

Renters pay their landlords' buy-to-let mortgages, so they should get a share of the profits

Exclusive: Disabled people are 'set up to fail' by the DWP in target-driven disability benefits system, whistleblowers reveal
2.

Exclusive: Disabled people are 'set up to fail' by the DWP in target-driven disability benefits system, whistleblowers reveal

Here's when people will get the second cost of living payment in 2023
3.

Here's when people will get the second cost of living payment in 2023

Citroën Ami: the tiny electric vehicle driving change with The Big Issue
4.

Citroën Ami: the tiny electric vehicle driving change with The Big Issue