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Five ways to fix Universal Credit as rent arrears hit £24m

Housing federations from across the UK call on ministers to reform the "flawed" controversial benefit system
EPA/Andy Rain

Housing federations across the UK are calling on ministers to reform Universal Credit to “stop pushing families into debt” as rent arrears reach £24m.

The four bodies – England’s National Housing Federation, Wales’ Community Housing Cymru, the Scottish Federation of Housing Associations and the Northern Irish Federation of Housing Associations – have also cited the two-child policy and benefit cap limit as leaving people on the brink.

Today’s findings show that the government urgently needs to fix the fundamental flaws in Universal Credit

But they also report that the controversial benefit system, which has put the heat on Work and Pensions Secretary Esther McVey following a damning National Audit Office report, is responsible for mounting rent arrears.

Surveys of 65 housing associations in England found that tenants are now in arrears to the tune of £21.6m while Scottish renters in 24 associations have in excess of £1.2m and it is also above £1m in Wales – at an average of £420 per person across 29 associations.

The UK government addressed some of Universal Credit’s flaw in the Autumn Budget last November, reducing the six-week waiting time for first payments and allowing advance payments to tide hard-up tenants over.


There are currently around 2,000 Big Issue sellers working hard on the streets each week.

And more tweaks are ongoing, including removing seven-day waiting periods for new claims and paying two weeks of housing benefit while people switch over, and will continue as the full roll-out continues to progress over the summer.

But the housing federations, representing more than 1,000 housing associations and housing over 6.9 million people, have called for five more:

  1. Allow housing support staff and agencies, such as Citizens Advice, to negotiate Universal Credit claims for vulnerable individuals. This will ensure people receive the vital payments they’re entitled to and will help minimise rent arrears.
  2. Scrap the two-child policy and benefit cap limit pushing families into poverty.
  3. Ensure Universal Credit is paid to people and their landlords on time, at the same time. The DWP has set up a system of Alternative Payment Arrangements so that people’s housing costs can be paid direct to their landlord. At the moment, landlords receive this money in arrears on widely varied and unpredictable dates which causes confusion. The crucial and no-brainer ask is to ensure landlords are paid rent at the same time it is deducted from the tenants benefit.
  4. The Department for Work and Pensions agreed to put in place universal support to provide advice, assistance and support to tenants. They must adapt it to cope with greater numbers and more complex cases, and provide the funding to support more tenants. Vulnerable people are struggling to navigate the new Universal Credit system.
  5. The government needs to restore the in-work allowances and revise the rules so that the self-employed, those working in the gig economy with fluctuating pay packets or those who are not paid monthly do not lose out. Present policies mean people are losing money as a consequence of moving onto Universal Credit now.

David Orr, chief executive of the National Housing Federation said: “Today’s findings show that the government urgently needs to fix the fundamental flaws in Universal Credit.

“There are some very simple changes they need to make, like ensuring payments are made on time and allowing housing associations to easily negotiate on behalf of vulnerable tenants, so tenants get their money when they need it. If people aren’t receiving money on time, of course they’re being pushed in to debt. People depend on these vital payments.

Stuart Ropke, chief executive of Community Housing Cymru added: “The recent changes to Universal Credit are welcome, but as it stands, the system is still not fully fit for purpose. Implementing our five asks will improve the mechanisms of the policy while empowering tenants to take responsibility for their finances.”

The Department of Work and Pensions has hit back, insisting that rent arrears do not paint the full picture.

“Rent arrears are complicated and they cannot be attributed to a single cause,” a DWP spokeswoman said. “Our research shows that many people join Universal Credit with pre-existing arrears, but the proportion of people with arrears falls by a third after four months in UC.

“The best way to help people pay their rent and to improve their lives is to support them into work and Universal Credit is helping people move into work faster and stay in work longer than the old system.

“The majority of claimants are comfortable managing their money but we are increasing support to help people who need it to stay on top of their payments.”

Image: EPA/Andy Rain