Advertising helps fund Big Issue’s mission to end poverty
News

Esther McVey has been accused of misleading parliament over Universal Credit

The welfare secretary has come under fire from the National Audit Office, which claims she made incorrect statements to MPs about the rollout of Universal Credit following a damning report

Esther McVey

The National Audit Office (NAO), the UK’s public spending watchdog, has accused Work and Pensions secretary Esther McVey of misleading MPs about its concerns around the controversial Universal Credit roll-out.

NAO chief Sir Amyas Morse criticised the cabinet minister in an open letter, seen exclusively by The Times newspaper, complaining over a number of inaccuracies in her presentation to parliament on its critical report of the roll-out.

Amyas said the minister’s response to the watchdog’s critical report of the rollout was “incorrect”, and accused the Cabinet minister of misrepresenting his report, before branding her behaviour “odd” amid suggestions she had refused to meet with him.

Amyas wrote that her statement claiming Universal Credit is working “has not been proven.”

He said the minister’s claim that the NAO was concerned the benefit is currently “rolling out too slowly” and needs to “continue at a faster rate” is also inaccurate. In the letter Amyas wrote: “What we do know from the department’s surveys is that although 83 per cent of claimants responding said they were satisfied with the departments’ customer service, 40 per cent of them said they were experiencing financial difficulties, and 25 per cent said they couldn’t make an online claim.”

Advertising helps fund Big Issue’s mission to end poverty
Advertising helps fund Big Issue’s mission to end poverty

The report from the NAO, published in June, found that the roll-out has not “delivered value for money and it is uncertain if it ever will.”

Image: Getty

Advertising helps fund Big Issue’s mission to end poverty

Do you know how Big Issue 'really' works?

Watch this simple explanation.

Recommended for you

View all
Autumn budget 2026: Keeping housing benefit freeze 'puts rough sleeping promise at risk'
Chancellor of the Exchequer John Healey opted not to unfreeze local housing allowance at the 2026 autumn budget
Housing

Autumn budget 2026: Keeping housing benefit freeze 'puts rough sleeping promise at risk'

Gherkins, Dolly Parton and £100 off energy bills: What does the autumn budget mean for you?
Chancellor of the Exchequer John Healey prepares to deliver the Budget at 11 Downing Street
Autumn budget

Gherkins, Dolly Parton and £100 off energy bills: What does the autumn budget mean for you?

How the housing crisis turned into a political football 
Graffiti in Barcelona of Maricarmen Abascal
Housing crisis

How the housing crisis turned into a political football 

Can Labour still hit their 1.5 million homes target?
Lion Green Road won the RIBA Stirling Prize
Housing

Can Labour still hit their 1.5 million homes target?