Let’s try a thought experiment.
Imagine that you’re a single parent. Perhaps you already are. It’s a cold, rainy day and money’s tight. School’s off as it’s the weekend. Your children are bored, your house is cold. You want to keep your children entertained and out of trouble but you have no spare cash.
Where do you go? Imagine now that you need to apply for Universal Credit. Perhaps you already do. You need an email address to apply for benefits but you don’t have one and don’t know how to get one.
You need a place where you can use a computer for a little while and have someone knowledgeable nearby help you out. Where do you go?
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Now, imagine that you live alone. Perhaps you already do. Your vision is poor and while you do receive disability benefits, you get a lot of mail in the post. Some of it is important and can’t be ignored but it’s almost impossible for you to tell the difference between a letter from the DWP or your doctor and, say, a piece of spam mail or worse, a scam.