How to claim cost of living help from the government
How to know if you are eligible for universal credit and other benefits
If you are struggling with money, you may be eligible for benefits and welfare support. If you’re not sure where to start, Citizens Advice offers information and services to help people and they can advise you as to what financial support is available from the government to help you.
You could be entitled to benefits and tax credits if you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran. You can use the charity Turn2Us’ benefits calculator to find out what benefits you are entitled to claim.
The government’s Help for Households website explains what support you could be eligible for – such as cost of living payments. These are some government schemes which may help if you are struggling:
Cost of living payments
The government will provide additional cost of living payments for vulnerable people, Hunt revealed in the Autumn Statement. It will be £900 for people on means-tested benefits, £300 for pensioners, and £150 for people receiving disability benefits.
The £900 cost of living payment will be paid in three instalments. The first will be £301 and paid in spring 2023. The next will be paid in autumn and the third will be paid in spring 2024.
People receiving certain benefits or tax credits are eligible for the cost of living payment. This includes: universal credit, income-based jobseeker’s allowance (JSA), income-related employment and support allowance (ESA), income support, pension credit, child tax credit and working tax credit.
This is offered in Scotland to provide a safety net for people on low incomes. These include crisis grants and community care grants. You can apply online through your local council’s website.
Discretionary Assistance Fund
In Wales, there is the Discretionary Assistance Fund. This includes an emergency assistance grant, which helps cover essential costs, such as food, gas, electricity, clothing or emergency travel if you are experiencing extreme financial hardship, have lost your job or are waiting for your first payment. You can apply through the Welsh government’s website.
Finance Support Service
The Finance Support Service supports people who live in Northern Ireland and need short-term financial help. This includes discretionary support to help towards short-term living expenses or household items.
How to get the energy rebate
Most people will have already had the energy rebate by now (if it’s missing, you should contact your supplier). But if you don’t have a direct relationship with your energy company, there’s a government scheme making sure you get the rebate.
After you apply, your local council will carry out checks and you’ll be told about the progress of your application by email or letter. You should get a response within six weeks. If you are eligible, your council will arrange a one-off payment of £400 which you do not have to pay back.
You can email the helpline team on firstname.lastname@example.org or call 0808 175 3287 if you need help with the application.
People can generally apply for free school meals through their local authority’s website. You can find out more about how to apply if you live in England through the government’s website here, which will link you to your council’s free school meals page. There’s a different process to apply depending on where you live. Find out more information on how to apply in Scotland, Wales and Northern Ireland.
How to get help from your energy supplier in the cost of living crisis
A number of energy suppliers offer grants to their customers to help them pay their energy bills. Contact your energy supplier if you are struggling and they may be able to help. We’ve listed a few grants available below:
If you’re an Octopus customer, you can access its financial support form on its website. It asks you a series of questions about your financial situation. The company offers a number of support options including access to existing schemes, monetary support from the Octo Assist Fund, or a loan of a thermal imagery camera to find heat leaks at home.
You can also earn rewards with Octopus for using less at peak times this winter. You need a connected smart electricity meter to be eligible.
How to get charitable grants to help in the cost of living crisis
People who are struggling financially may be eligible for charitable grants. You can find out what grants might be available to you using Turn2Us’ grant search on the charity’s website. There are a huge range of grants available for different people – including those who are bereaved, disabled, unemployed, redundant, ill, a carer, veteran, young person or old person.
Grants are also usually available to people who have no recourse to public funds and cannot claim welfare benefits. Turn2Us helps people to access grants and support services if they’re in financial difficulty. If you contact the team, they’ll check what’s available to you.
Glasspool gives small grants for things like white goods, beds, bedding, children’s clothing and baby needs. For most charitable grants, you need to get a referral from a professional like a social worker, health professional, school or advice service.
Family Action provides practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation across the country.
How to get cost of living help from your council
If you are unable to pay your bills, your local council may have a scheme that can help you. Local councils may be able to give you debt advice, help you get hold of furniture and support you through food and fuel poverty. Your council may also have a local welfare assistance scheme, also known as crisis support.
Councils across the country are organising measures to help residents this winter. Some have announced they will be opening ‘warm banks’, with libraries, museums and public spaces opening to people who cannot afford to turn their heating on.
Through this virtual map from the campaign group Warm Welcome, you can find a warm space near you run by councils and other organisations.
You can also find out what support your council offers through End Furniture Poverty’s local welfare assistance finder or by contacting your local authority directly.
How to get help finding a job in the cost of living crisis
At The Big Issue, we have launched a specialist recruitment service to open up job opportunities for people across the country. Big Issue Recruit is dedicated to supporting people, particularly those who traditionally face barriers to joining the workforce into sustainable employment.
You can also search and apply for jobs across a range of industries across the UK through the government’s Find a job website. You can use this to search for and find a job or apprenticeship opportunity.
You can apply for Jobseeker’s Allowance (JSA), worth up to £77 a week, to help you when you’re looking for work. You can also claim tax relief on money you’ve spent on things like work uniforms and clothing, tools, subscriptions or business travel.
How to get help with transport costs
With fuel prices high, you might want to choose public transport instead of driving a car in the cost of living crisis. In England you can get a bus pass for free travel when you reach the State Pension age, and disabled people may be eligible for a disabled person’s pass.
How to get help from a food bank in the cost of living crisis
If you are struggling to buy food in the cost of living crisis, you can get help from a local food bank. You will need a referral from a support service or professional, such as Citizens Advice, your children’s school or a charity. If you’re not sure where to get a referral, your local council should be able to advise you.
You can find your local food bank through the Trussell Trust’s website or the IFAN’s member’s map. You can also call the Trussell Trust’s free helplines and talk to a trained adviser. It’s 0808 208 2138 if you live in England or Wales, and 0800 915 4604 if you live in Northern Ireland. You should contact your local council if you live in Scotland.
Homeowners can get help towards interest payments on their mortgage, or any loans taken out on certain repairs and home improvements. Support for Mortgage Interest (SMI) is paid as a loan, so you’ll need to repay it with interest when you sell your home or give it to someone else. That means you’ll pay back more than you borrowed.
You usually need to be getting a qualifying benefit, such as universal credit or jobseeker’s allowance, to get the extra help. There’s no guarantee you’ll get SMI for your mortgage or any loans you take out. For example, if you get universal credit and any money from work, you won’t be offered SMI. You can ask your local Citizens Advice service if you’re not sure if you’d be eligible.
How to get help if you can’t afford your rent
You might be able to get grants or benefits to help you with the cost of renting if you can’t afford it, according to Citizens Advice. Your local council might be able to cover the cost of your deposit through a rent deposit scheme or rent guarantee scheme.
A deposit scheme lends you money in advance and you pay it back overtime, and a guarantee scheme gives your landlord a written guarantee instead of a cash deposit. You might also be able to get a deposit through a homelessness prevention fund or social services. Contact your council directly to see what they can offer.
You might also be able to get the housing benefit if you are on a low income and have savings of less than £16,000. It’s being replaced by universal credit, so you can only make a new claim for the housing benefit if you’ve reached state pension age or you’re in supported, sheltered or temporary housing.
If not you may be able to claim universal credit instead to help with your housing costs.
How to make extra money to help in the cost of living crisis
This includes downloading a cashback app like Airtime Rewards, which will help you save money off your mobile bill with O2, EE, Vodafone and others. All you need to do is link your bank card and then you just shop as normal at more than 150 retailers both in-store and online.
The cost of living crisis can mean debts rack up, and things feel unmanageable. StepChange is a charity which can help you manage these problems, as well as point you towards any help you’re entitled to.
The charity provides confidential and free expert advice on debt, as well as tips on budgeting, financial advice, and ways to prioritise your debts. There are a range of schemes and arrangements available, depending on your situation. StepChange has helped its clients repay £4bn, and has helped over five million people since 1993.
Another charity which can give you the advice you need to improve your situation is the Money Advice Trust, which operates a Nation Debtline. This confidential service can help you either over the phone or via webchat.
It also runs the Business Debtline, which can help you if you’re a small business owner or self-employed. Alongside helping those experiencing debt and money issues, the Money Advice Trust also produces research and tries to change policy as part of its mission to “improve the UK’s money and debt environment”.
Financial struggles are a common cause of stress and other mental health problems, with the cost of living crisis making that ever-more widespread. Launched by Mental Health & Money Advice, a new cost of living hub provides practical tips to lessen the strain of the crisis and maintain your mental wellbeing.
Help Through Hardship
Run by Citizens Advice and the Trussell Trust, which runs a network of food banks, Help Through Hardship is a free, confidential helpline. It can be reached on 0808 2082138, and is open from 9am to 5pm, Monday to Friday. The helpline is aimed at helping those struggling to pay for essential items such as toiletries or food. Within its first year, the helpline answered 30,000 calls and helped feed 15,000 children.
Run by the government, MoneyHelper provides advice on a range of money-related issues.
For example, it offers guidance to help you through the often-stressful situation of talking to a creditor about money you owe them. These conversations can help improve your situation and can lead to more flexible payment arrangements.
And if you’re using credit, there’s also advice on how to use it wisely. More and more people are turning to Buy Now Pay Later agreements as the cost of living crisis bites. Research by Forbes found that 70 per cent of those using the arrangements were using them more frequently, with consumers aged 18 to 24 the most reliant on the services. MoneyHelper’s service offers advice if you’re using Buy Now Pay Later to pay for essentials such as food.
How to get cost of living help if you’re a student
Undergraduate students can get a loan to cover the full cost of their university tuition fees, worth up to £9,250. It’s slightly less if you go to a university in Wales, where they charge £9,000 a year.
Undergraduate students can also get a maintenance loan to cover living costs. If you are living with your parents, the maximum loan you can get is £8,171. If you are living away from your parents, the maximum is £9,706 (or £12,667 if you are living in London).
The government has confirmed that maintenance loans will be increased by 2.8 per cent for the 2023/24 academic year – which is much lower than inflation.
Many look for other ways to cover their university costs. For example, you may be eligible for a scholarship bursary or grant. These don’t have to be repaid so they’re definitely worth a look, even if you don’t think you would be eligible.
Have a look at your university’s website, or contact their financial support team, to see what scholarships and bursaries they offer. There is a real range, and you can find some based on academic, musical or sporting achievements and others based on your personal circumstances and background.
How to reduce your water bill to help with the cost of living
Water bills in England and Wales will increase by more than they have in almost 20 years from April. The average household bill will be £448 for the year, according to Water UK. It is a 7.5 per cent increase. So here’s where to get help if you need it to pay your water bill.
Get help from your supplier
Every water company has a social tariff scheme to help low-income families pay their bills. The level of support depends and who is eligible depends on your supplier. You can find a full list of suppliers and links to their hardship schemes on the Consumer Council for Water’s website – where you will also find other tips for saving money on your bills.
Your supplier may also have a debt support scheme for customers who are finding it hard to pay their bills. These can reduce debt if customers stick to a payment plan. You will need to make payments against a pre-agreed payment plan set by your water company.
Water companies may also offer flexible payment plans or even ‘payment breaks’ if you are having short-term financial difficulties. Alternatively, your water company might have a financial hardship scheme – offering grants to people with debt and other financial difficulties. Check out your company’s website or get in touch with them for more information.
WaterSure is a scheme which caps water bills and sewerage bills in England and Wales. But it is only available to people on means-tested benefits with a medical condition that means you use lots of water, or people on means-tested benefits with a large family with at least three children under 19. You also need to be on a water meter or be waiting to have one installed.
Eligible benefits include: universal credit, pension credit, housing benefit, income-based jobseeker’s allowance, income support, income-related employment and support allowance, working tax credit and child tax credit.
Most water companies have their own version of the scheme which means bills are either capped or you get a significant discount on your bill. It means you will not pay more than the average water bill for metered properties in your area.
To apply for WaterSure, you need to fill out a form from your water company. You will have to provide evidence of your medical condition and the effect it has on the water you use – such as a stamp from your GP or a doctor’s certificate. Check with your supplier about what evidence they may need.
How to apply for the government’s Water Direct scheme
The DWP has a Water Direct scheme for people on certain benefits. It can help you stay on top of your bills if you are more than £50 behind on your payments.
The payment is taken from your benefits and goes directly to your water company. It’s important to remember you will be receiving less money into your bank account as it will go directly to your supplier.
But you may find it easier to manage your finances if bill payments are paid automatically – it can give you peace of mind knowing that your water bill is paid. It is only eligible for people who are in debt of £50 or more and have had two failed payment plans.
You’ll also need to receive income support, jobseekers allowance, pension credit, ESA or universal credit. Contact your supplier if you think the scheme might help you manage your finances.
Would you save money switching to a water meter?
Installing a water meter could save you money if you don’t already have one. This means you will only pay for what you use rather than the standard fixed rate. But if you use a lot of water, it might be cheaper to stay with the standard charge. You can use the Consumer Council for Water’s calculator and many companies have calculators on their website where you can work out if it would be cheaper for you to get a water meter installed.
This would also mean you could look for ways to use less water – like using a washing up bowl instead of running the tap, only using your washing machine when it is full and ensuring you don’t have any water leaks.
Where to get help with your mental health in the cost of living crisis
Mental health struggles often go hand in hand with money problems. One in four people who cannot afford their energy bills face depressive feelings, according to government statistics.
It might help to speak to someone, whether that’s a loved one, a support worker, a health professional like your GP, or a helpline like Samaritans. Call Samaritans for free on 116 123, email email@example.com or visit the website.
You can find what support is available in your area on the NHS website. If you’re in need of urgent support, call 999.
Where to get free toiletries in the cost of living crisis
Low-income families can get free toiletries through charities, shelters and community organisations. You can speak to a healthcare professional and your local council about the support available near you.
The Hygiene Bank is a UK-based charity that collects and distributes hygiene and personal care products to people in need. They work with food banks, homeless shelters, and community centres, to distribute the products. If you need help, the Hygiene Bank will try to signpost you to a partner organisation in its network that can support you.
You can also get free tampons, sanitary towels and other period products. Many community groups and charities provide free period products to those in need, including food banks, homeless shelters, hostels, women’s refuges and more.
Find out more about where to get free toiletries here.
How to get free nappies and baby products
There are hundreds of baby banks across the UK where you can find free nappies, wipes, equipment, clothes and more for your baby or toddler. Find your local baby bank through Little Village’s interactive map.
Your local health authority’s incontinence service may be able to supply items such as larger nappies, pads and bedding protection once your child is over a certain age. Talk to your GP or health visitor for more information.
Low-income families could get a one-off payment of £500 to help towards the costs of having a baby in England and Wales, known as the Sure Start Maternity Grant. You must claim the grant within 11 weeks of the baby’s due date or within six months after the baby’s birth. In Scotland, you can get the Pregnancy and Baby Payment instead.
How to find get financial support for childcare to help with the cost of living
How to get tax-free childcare
Families with children under 11 can receive extra financial support with the government’s tax-free childcare scheme. It is available to working parents who are earning under £100,000, though you do need to earn at least £152 a week.
For every £8 you spend on childcare, the government will pay you £2. You can receive up to £2,000 per child per year – that’s up to £500 every three months. For parents with a disabled child, you can receive £4,000 per year. It can cover childminders, nurseries, nannies and holiday clubs.
Families with disabled children get extra support. You can receive up to £1,000 every three months (up to £4,000 a year). You can also use it to help pay your childcare provider so they can get specialist equipment for your child such as mobility aids.
You cannot get tax-free childcare on universal credit, working tax credit, child tax credit, universal credit or childcare vouchers. This is because these come with extra financial support for families.
If you get tax-free childcare, you’ll have to set up an online childcare account for your child. Parents and carers can apply through the government’s website.
Eligible working families in England with three and four-year-old children can receive 30 hours of free childcare a week. You need to be earning under £100k and at least £152 per week (and you can’t be receiving aren’t receiving tax credits, universal credit or childcare vouchers).
The government is extending this scheme, as announced by the chancellor in the Spring Budget, introducing it for every child aged between nine months and five years. But this is going to be introduced in stages and won’t be fully rolled out until September 2025.
One of the best ways to check affordable childcare options in your area is to visit your local council’s website for after school clubs and holiday clubs. You can also contact your local family information service via your council to find out what affordable childcare is available locally. The service offers free and impartial information about local events and services available to children, young people and families.
A useful resource to find childminders and nannies near you is Koru Kids. There are options for full days of care, part time care and a mixture of both. These nannies are vetted, DBS checked and trained in childcare and first aid. You can also use the website Yoopies to find affordable childcare services (along with tutoring, pet care and cleaning while you’re at it). Prices range so you might have to search the database for the best childminder or nanny for you.
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